Terms Of Service
Fair terms, written in plain English, so you know exactly where you stand before any work begins.
Fair terms, written in plain English, so you know exactly where you stand before any work begins.
Practices run on client hours, not admin hours - which is precisely why we've made ours worth reading. Every clause here protects your practice, your materials, and the working relationship you're about to begin. Read it once, save the confirmation, and every question that surfaces later has an answer waiting for it.
Your signature - digital or otherwise - signals that you've read the full terms covering payment, cancellation, and confidentiality. A reasonable ask, and it cuts both ways. We've written these terms to reward a single careful read - the way a good setlist rewards one look before the lights go down.
Before any work begins, confirm your understanding of three things:
Practices reading once and asking questions upfront find the engagement runs on rails. Practices skimming and assuming tend to discover the interesting clauses mid-project, when everyone's got other things on.
"Read the terms like you'd read a setlist before a gig. The surprises are better when they're not contractual."
A clear read before signing keeps your mental bandwidth on your clients, your practice, and the work ahead.
These terms are a well-labelled fuse box.
Wellness marketing insights: some of our thinking on this topic:
Your field: some of the fields we serve:
Payment terms activate on your project start date. The invoice date is irrelevant. The email timestamp is irrelevant. The clock starts when work starts - so your payment method needs confirming before the first session, full stop.
Confirming a payment method takes five minutes. Sorting it retrospectively takes considerably longer and tends to land at the exact moment you'd rather be finishing a client brief or a well-earned cup of tea.
A confirmed payment method on day one means:
A confirmed payment setup is a charged phone before a long drive.
Every clause in these terms is open to discussion before you sign. Bring a question, flag a concern, point to a sentence feeling wrong - we'll work through it and confirm the resolution in writing. Written confirmation becomes part of your agreement.
Practices raising concerns before signing arrive at the project start line with total clarity. Practices raising concerns mid-project create a situation where the answer affects work already in motion, and nobody finds comfortable.
Concerns raised before signing get resolved cleanly. The process is quick, documented, and entirely normal. Most clauses prompting a question get answered in one exchange. Occasionally two.
A few things worth knowing:
Practices in regulated settings - therapy, nutrition, clinical coaching - occasionally flag clauses around liability or confidentiality. Those conversations are completely expected. Bring them early and we'll sort them properly.
A question answered before the start is a well-marked junction sign.
The clause most practices revisit is the cancellation window. Here it is, plainly: cancel a booked block within seven days and a partial fee applies. The exact figure depends on the block and the timing. We confirm it before any charge is processed - you'll see the number, agree to it, and then it moves forward.
Seven days is the window. Mark it somewhere useful when you book - your calendar, your project folder, the back of your hand if that's your system (we don't judge).
To cancel:
The partial fee reflects work already scheduled, briefed, or begun on our side. A fair reflection of real cost, arrived at with full transparency. Practices understanding this upfront find the conversation, if it ever happens, takes about three minutes.
Every cancellation figure confirmed before charging is the one firm rule here, and we hold to it without exception.
A cancellation fee explained before it applies is a restaurant menu read before ordering.
Your practice materials, client frameworks, and positioning work stay yours. We hold them in confidence, full stop.
Mutual confidentiality underpins this working relationship. You bring us into the inner workings of your practice - the frameworks you've spent years refining, the positioning language taking months to land - and we treat that with the discretion it warrants.
Our deliverables stay within your practice in return. Copy, strategy documents, frameworks, templates - yours to use, held within your team.
The arrangement looks like this:
Practices in regulated fields sometimes ask whether this confidentiality arrangement affects their supervisory obligations. Clinical supervision, regulatory reporting, and mandatory disclosure requirements sit entirely outside the scope of this clause - and always have.
Mutual confidentiality, documented clearly, is a shared wall between two well-run practices.
Next step: simple quick connection:
These terms were drafted for coaches, therapists, healers, and clinic owners. Every clause maps to how a solo or small-team practice operates - project-based work, client-sensitive environments, and scope that evolves through conversation.
What you will find:
Practices in regulated settings - psychotherapy, clinical nutrition, osteopathy - occasionally arrive expecting dense legal architecture. These terms are thorough without being theatrical. They cover what needs covering and stop there.
Small clinics have signed agreements designed for multinational operations and spent months untangling clauses with zero bearing on their work. These terms are sized for the work and the people doing it.
Terms written for your working context are a good pair of reading glasses.
When your project completes, you leave with everything you need and nothing left unresolved. Final files, a written sign-off confirmation, and a complete record of every agreed revision made during the engagement - all of it yours, clearly packaged, ready to use.
Final files delivered and signed off in writing is the standard we hold on every project. Every asset transfers to you at close, in agreed formats, with a written record of every change from brief to final.
The sign-off process covers:
Practices sometimes wonder whether they'll need to return to us to access their own work. Everything transfers at close. Our involvement ends cleanly, and your materials are wholly yours from that point forward.
When a colleague on your team asks why a headline changed in week three, the answer lives in your revision record - filed, dated, and entirely yours - and the twelve-email thread stays buried where it belongs.
A complete project close with full documentation is a well-indexed bookshelf.
Projects evolve. A new service offering surfaces mid-engagement, a workshop becomes a course, a single page becomes four. When any of that happens after a signed brief, we produce a written amendment. You see the revised cost and revised timeline before any additional work begins.
Every scope change approved in writing before work starts. A verbal conversation about adding to a project is a conversation. The written amendment is the authorisation.
The process is quick:
Practices occasionally worry this makes the process rigid. It makes it clear. Knowing exactly what's been agreed means taking on additional work with confidence, full stop.
Scope creep is the most expensive habit in project-based work - it accumulates in small increments, each one perfectly reasonable in isolation. A written amendment at each stage keeps the full picture visible.
A scope amendment in writing is a revised map printed before the detour.
Practices reading these terms once and filing the confirmation email find every billing and scheduling question has an answer already waiting. Book a discovery call and bring your questions with you - the conversation starts here.
The discovery call is where that reason gets the attention it's owed - your wishes and impediments, our ecosystem and listening wind, a story garden built for practices like yours. Coffee first. How do you take it?
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